Return & Refund Policy
At Mybestsocks, we pride ourselves on high customer satisfaction. We strive to offer the best shopping experience, including fast and hassle-free returns. Please Contact Customer Service to process your return.
Customer Service: firstname.lastname@example.org
Note: We will reply within 24 hours
At Mybestsocks, returns are easy! We strive to offer the best shopping experience, including fast and hassle-free returns. Please Contact Customer Service to process your return.
1.The products are fine, but I changed my mind
Products(excluding made-to-Customized items) with no quality-related issues can be returned within 30 days of receiving your order.
Any product that has been used does not qualify for a return. Returned items must be unused, with original tags and packaging.
2.Products with quality problems
If the order arrives defective, misprinted or missing, please do not hesitate to send us an e-mail at contact email@example.com within 7 days of receiving your product.
If a defect arises and a valid claim is received by Customer Service within the warranty period, we will be responsible for all shipping fees.
Please note that whatever size, color, and image you choose will be customized on your item. If the incorrect size, color or image is selected and sent out to you, MyBestsocks is not responsible for replacing these items.
EXCHANGE & CANCELLATION
Once you place an order, your order will immediately enter the design stage.
You shall bear the transaction fee if you request a cancellation within 8 hours after your payment.
If you request to cancel within 8-24 hours, you need to bear the design fee + transaction fee.
If you request a cancellation in more than 24 hours, you need to bear the design cost + material cost (confirm whether it enters the production process) + transaction fee.
1) Design fee: $3 per order.
2) Material cost: 25% of the original product amount
3) Transaction costs:
Partial refund: the refund amount*4.4%.
Full refund: the refund amount*4.4%+$0.3. (The refund amount refers to the amount of the entire order)
If you need to change the order information (size, picture, design, pattern) when your order has entered the production process. We will charge you 25% of the order price of this product. Since each of our products is one-of- a-kind and made just for you, please double check your order information before ordering.
How to Make a Return
Step1: Request a return
Submit a return request by contacting our Customer Service within 14 days of receiving your order. Please attach the explanations and photographs stating the reason for your return. In the case of size deviation, please note the difference between the actual ordered size and the size of the received item, which will save us processing time and speed up your refund. We reserve the right to not accept the return without prior approval from our Customer Service.
Return Address: we will provide the return address via email when the return request is approved.
Step2: Pack up & Send off your items
Once our Customer Service has approved your request, we will provide you with a return address and a Product Return Form, which must be completed and included in your returned package. Please send the item(s) through your local post office within 3-5 working days upon receiving the return form.
- Please only use the normal economic Post Office Service. (UPS returns are only available within the U.S.)
- Please record your tracking number to follow your return’s progress. Mybestsocks is not responsible for lost or stolen items.
Step3: Refund processing
All of the return item(s) will go through inspections. We will process the refund within 3-5 working days after confirming that the product has the problems you mentioned. Once the refund has been processed by us, it usually takes 10-15 business days for the funds to be credited to your account, depending on your bank or payment service. Your bank or payment service may levy a small transaction charge.
All PayPal payments can only be refunded via PayPal, all Credit Card payments will only be refunded to the original Credit Card.
Please Note: We reserve the right not to process the refund if they are returned in unacceptable condition. All returns must be in their original condition — unworn, unwashed, unaltered, undamaged, clean, and salable with original tags and packaging. Once any tag has been removed, an item cannot be returned.